ITSM
Executive Workshop: How to Succeed with ITIL
Delivery Format: Instructor Led Class Duration: 2 Days
Course Description
This “how to” workshop is designed to teach IT
executives and senior-level managers the skills they need to achieve
ITSM success. Highlights of the program include reviewing case
studies from across the world to better understand what others have
done to define, document and obtain a return on investment from
ITSM.
Who
Should
Attend
IT
executives, process owners, project managers, process implementation
team and managers responsible for the successful implementation of
ITSM processes.
Prerequisites:
None
Exam:
None
Course
Outline
Day 1
ITIL Landscape
-
Transforming
IT - Linking IT to the Value Chain
-
Translating
ITIL Terms into Common English and Mapping ITIL Processes to
Business Objectives and Functions
Success
Traits
-
Exploring
why two-thirds of those who examine ITIL have had successful
implementations
-
Debunking
popular ITIL “urban legends”
Managing for Success
-
Establishing
the Framework for ITIL Process Implementation
-
Understanding Related Best Practices
Communicating Success
-
Preparing
for the Project Plan
-
Learning How
to Communicate
Successful Process Establishment
-
Process
Planning and Implementation Concepts
-
Setting the
Stage for Successful Process Implementation
Day 2
Assessing Success
-
Answering
the Question “Where are we now?”
Measuring Success
-
An Adaptable
Method for Developing Goals & Supporting Metrics
-
Setting the
Stage for Successful Process Management and Optimization
Assuring Success
-
Assuring
Success by Managing Process Quality
Underpinning Success
-
Structuring
Internal IT Support
-
Setting the
Stage for ITIL Process Integration
Planning for Success
-
Create your
own ITIL implementation “road map for success”
Reference Material
Each
student will receive a workbook. Other ITSM-related study material
and books are available for purchase prior to, or during, the class.
Related
Courses
|
ITSM Workshop: IPSR Process Design & Implementation
ITSM Workshop: IPRC Process Design & Implementation
ITSM Workshop: IPAD Process Design & Implementation
ITSM Workshop: IPPI Process Design & Implementation |
ITIL®
is a Registered Trade Mark, and a Registered Community Trade Mark of
the Office of Government Commerce, and is registered in the U.S.
Patent and Trademark Office. |