Supporting Windows Vista Computers with Desktop Images and
Application Packages
Course 5119: Two days; Instructor-Led
Elements of this syllabus are subject to change.
This two-day instructor-led course provides students with
the knowledge and skills to use a Windows Vista operating system image and
application package deployment infrastructure to minimize the downtime at the
Windows Vista client. The desktop support technicians can use this
infrastructure to improve the support experience in the following scenarios:
·
New installations
·
Single computer migrations
·
Single computer reinstallations
The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.
The audience of this course is experienced enterprise
level IT Professionals who focus on a broad range of desktop operating system,
desktop application, mobile device, networking, and hardware support issues. As
working professionals, students must combine technical expertise with problem
solving and decision making skills and a deep understanding of their business
and technical environments to quickly resolve support issues. They consider all
variables, justify resolutions with a logical troubleshooting approach, and
relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
After completing this course, students will be able to:
·
Describe how the Windows Vista deployment
options can be used to improve the support experience at the desktop.
·
Identify the most appropriate method to support
Windows Vista recovery on site.
·
Identify the components of the Windows Vista
user state and safely backup and restore that data.
·
Utilize Windows Vista application packages to
improve the process of application installation and maintenance at the Windows
Vista client computer.
·
Explain how to troubleshoot Windows Vista application
package installations.
Before attending this course, students must:
·
Be familiar with PC hardware and devices. For
example, ability to look into device manager and look for unsupported devices.
·
Have basic Windows and Active Directory
knowledge. For example, domain user accounts, domain vs. local user accounts,
user profiles, and group membership.
·
Be able to map network file shares. For example,
familiar with UNC paths, mapping local resources to server/share.
·
Have experience installing applications from
media (CD/DVD)
·
Have experience working from a command window.
For example, authoring and editing batch files
·
Be able to burn or creating boot media (for example,
ISO).
·
Have experience configuring BIOS options. For
example, boot order.
·
Be familiar with reviewing support logs. Know
that there is a chronology, sequential order, severity, etc.
In addition, it is recommended, but not required, that
students have completed:
·
5115A: Installing and Configuring the Windows
Vista Operating System.
·
5116A: Configuring Windows Vista Applications
and Tools.
·
5117A: Configuring Windows Vista Mobile
Computing.
Important: This learning product will be most useful to
people who intend to use their new skills and knowledge on the job immediately
after training.
This module explains how to describe the necessary steps
required to prepare a computer for Windows Vista image deployment.
·
Identifying the Support Scenarios
·
Preparing the Target Computer
·
Backing up the User State
·
Reviewing the User State profile and Completing
the User State Checklist
·
Running USMT to Back up a User State
·
Verifying Successful User State Backup
After completing this module, students will be able to:
·
Describe the role of desktop images and
application packages in desktop support
·
Describe the Support Scenarios
·
Prepare the Target Computer
·
Backup the User State.
This module explains how to apply a Windows Vista
operating system image to a target computer.
·
Obtaining the Desktop Image
·
Verifying the Desktop Image Application
·
Booting to the Windows Pre-Installation
Environment
·
Applying an Image from the Network
·
Verifying Desktop Image Deployment
After completing this module, students will be able to:
·
Determine the best method to obtain the desktop
image
·
Apply a desktop image
·
Verify the desktop image application.
This module explains how to restore and validate user
state on a newly deployed Windows Vista desktop image.
·
Restoring User State
·
Verifying User State
·
Running USMT to Restore a User State
·
Verifying Successful User State Restore
·
Identifying Areas That Require Additional
Restoration
After completing this module, students will be able to:
·
Restore User State
·
Verify User State.
This module explains the steps required to prepare a
Windows Vista computer for application installation.
·
Preparation Steps for Installing an Application
Package
·
Testing Application Packages
·
Predicting the Support Impacts of a New
Application
·
Determining User Requirements
After completing this module, students will be able to:
·
Restore User State
·
Verify User State.
This module explains how to create and deploy application
installation packages to Windows Vista computers.
·
Application Package Deployment Methods
·
Creating the Application Packages
·
Creating a Custom Deployment Package
·
Performing a Pilot Deployment
·
Evaluating the Results of a Pilot Deployment
After completing this module, students will be able to:
·
Identify application deployment methods.
·
Create application packages.
This module explains how to troubleshoot issues that are
affect application package installation.
·
Application Installation Troubleshooting
Techniques
·
Troubleshooting Deployed Application Settings
·
Troubleshooting File Type Associations
After completing this module, students will be able to:
·
Use application installation troubleshooting
techniques.
·
Identify application installation errors.